Turnover prediction in a call center: Behavioral evidence of loss aversion using random forest and naïve bayes algorithms

Keyphrases

• Call Center 100%
• Random Forest 100%
• Loss Aversion 100%
• Turnover Prediction 100%
• Nave Bayes Algorithm 100%
• Behavioral Evidence 100%
• Sales Agents 66%
• Nave Bayes 66%
• Predictive Models 33%
• Employee Turnover 33%
• Managerial Decision Making 33%
• Random Forest Classifier 33%
• Performance Difference 33%
• Business Performance 33%
• Preventive Behavior 33%
• Poor Performance 33%
• Accuracy Rate 33%
• Level of Employee 33%

INIS

• algorithms 100%
• psychological behavior 100%
• prediction 100%
• forests 100%
• randomness 100%
• losses 100%
• performance 75%
• accuracy 50%
• information 50%
• sales 50%
• employees 50%
• levels 25%
• management 25%
• decision making 25%

Computer Science

• Random Decision Forest 100%
• Behavioral Evidence 100%
• Nave Bayes 100%
• Random Forest Classifier 25%
• Decision-Making 25%
• Preventive Action 25%
• Predictive Model 25%
• Performance Difference 25%