American and Australian Women’s Antecedents to Trust, Commitment and Loyalty to Costco

Patricia Huddleston, Eunyoung C. Sung, Stella Minahan, Constanza Bianchi

Producción científica: Capítulo del libro/informe/acta de congresoCapítulorevisión exhaustiva

Resumen

Value retailers such as Costco have created a shopping environment that inspires a “treasure-hunt” from its customers because certain items in their merchandise assortment are available in very limited quantities. The “thrill of the hunt” appeals to certain types of shoppers and can create a fun and exciting experience (Huddleston & Minahan, 2011). We surmise that this type of shopping environment will affect shopping environment satisfaction, which in turn will influence hedonic experience. The hedonic experience might lead to trust, commitment and loyalty to a retailer. With this in mind, our study examine whether shopping environment satisfaction and hedonic shopping value affect female consumer trust, commitment and loyalty to a store across cultures.

Idioma originalInglés
Título de la publicación alojadaDevelopments in Marketing Science
Subtítulo de la publicación alojadaProceedings of the Academy of Marketing Science
EditorialSpringer Nature
Páginas810-813
Número de páginas4
DOI
EstadoPublicada - 2016
Publicado de forma externa

Serie de la publicación

NombreDevelopments in Marketing Science: Proceedings of the Academy of Marketing Science
ISSN (versión impresa)2363-6165
ISSN (versión digital)2363-6173

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