TY - GEN
T1 - Towards a state's digital transformation centered in public values through enterprise architecture
AU - Canete, Denisse
AU - Torres, Romina
AU - Astudillo, Hernan
N1 - Publisher Copyright:
© 2019 IEEE.
PY - 2019/11
Y1 - 2019/11
N2 - The administration of the state is carried out by institutions whose mission is to generate public value, typically defined as the collective expectations of citizens regarding the State and its services. Technological advancement has changed the expectations of citizens, promoting programs worldwide to modernize the states through digital transformation. Unfortunately, digital transformation initiatives are not ensuring the balance between the public value derived from the mission of the institution and other public values such as government efficiency. In this work, we propose a framework to direct the digital transformation based on enterprise architecture that aligns and balances the requirements of the digital transformation to all public values that the state entrusts to an institution. We present a case to illustrate that our proposal mitigates the risk of directing and measuring the success of digital transformation based on isolated public values.
AB - The administration of the state is carried out by institutions whose mission is to generate public value, typically defined as the collective expectations of citizens regarding the State and its services. Technological advancement has changed the expectations of citizens, promoting programs worldwide to modernize the states through digital transformation. Unfortunately, digital transformation initiatives are not ensuring the balance between the public value derived from the mission of the institution and other public values such as government efficiency. In this work, we propose a framework to direct the digital transformation based on enterprise architecture that aligns and balances the requirements of the digital transformation to all public values that the state entrusts to an institution. We present a case to illustrate that our proposal mitigates the risk of directing and measuring the success of digital transformation based on isolated public values.
KW - Digital transformation
KW - Enterprise architecture
KW - Public value
UR - http://www.scopus.com/inward/record.url?scp=85078880046&partnerID=8YFLogxK
U2 - 10.1109/SCCC49216.2019.8966446
DO - 10.1109/SCCC49216.2019.8966446
M3 - Conference contribution
AN - SCOPUS:85078880046
T3 - Proceedings - International Conference of the Chilean Computer Science Society, SCCC
BT - 2019 38th International Conference of the Chilean Computer Science Society, SCCC 2019
PB - IEEE Computer Society
T2 - 38th International Conference of the Chilean Computer Science Society, SCCC 2019
Y2 - 4 November 2019 through 9 November 2019
ER -