The Relationship Between Collectivism and Seeking Product-Related Information on Social Networking Sites: An Abstract

Todd Pezzuti, James M. Leonhardt

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

Social networking sites provide consumers with the opportunity to easily and rapidly obtain information about brands, products, and services. Considering the effect that online word-of-mouth can have on important marketing outcomes, such as product sales and brand loyalty, it is important to understand the factors that drive consumers to seek product-related information on social networking sites. The present research focuses on whether and how cultural collectivism influences the extent that consumers seek product-related information through discussion with others on social networking sites. Study 1 uses archival data which includes the collectivism score for 53 different countries and the extent that consumers in those countries seek product-related information on social networking sites. The results suggest that collectivism exerts a positive effect on the extent that consumers seek product-related information on social networking sites. The results of a second study using primary data suggest that the positive effect of collectivism on information seeking is mediated by trust in the members of social networking sites.

Original languageEnglish
Title of host publicationDevelopments in Marketing Science
Subtitle of host publicationProceedings of the Academy of Marketing Science
PublisherSpringer Nature
Pages95
Number of pages1
DOIs
StatePublished - 2018
Externally publishedYes

Publication series

NameDevelopments in Marketing Science: Proceedings of the Academy of Marketing Science
ISSN (Print)2363-6165
ISSN (Electronic)2363-6173

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