Satisfiers and dissatisfiers for international students of higher education: An exploratory study in Australia

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Abstract

This paper explores the main satisfiers and dissatisfiers for international students in Australia's higher educational sector. Using a critical incident technique, this study is conducted with international students of higher education in Australia. Four categories of satisfiers and dissatisfiers emerge from the data which are related to individual performance, quality of the educational service, socialization, and living conditions.

Original languageEnglish
Pages (from-to)396-409
Number of pages14
JournalJournal of Higher Education Policy and Management
Volume35
Issue number4
DOIs
StatePublished - Aug 2013

Keywords

  • Australia
  • dissatisfiers
  • higher education
  • international students
  • satisfiers

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