La justicia civil en crisis. Estudio empÍrico en la ciudad de santiago para aportar a una reforma judicial orientada hacia el acceso a la justicia (formal)

There is a perception of a crisis of the civil justice in the comparative law arena. This crisis would be one of access as one of relevance. From this critics, which provides a new insight to the existing studies in Chile, this article provides the findings of an empirical research over civil courts of Santiago, which shows, from this point of view, a state of affairs even worst from what is described in our legal community. From its findings, I propose a reorientation of the reform process focusing on access to formal justice and reassessing its value for the Rule of Law.