COVID-19 and service innovation strategies of tourism and hospitality SMEs in an emerging country

Business & Economics

• Small and Medium-sized Enterprises (SMEs) 100%
• Tourism 43%
• Service Innovation 37%
• Tourism and Hospitality 31%
• Innovation Strategy 28%
• Hospitality Sector 23%
• Tourism Sector 19%
• Crisis Management 13%
• Management Innovation 10%
• Government Support 9%
• Owner-managers 9%
• Emerging Countries 9%
• Chile 9%
• Managers 8%
• Latin America 8%
• In-depth Interviews 8%
• Policymaker 7%
• Emerging Markets 7%
• Innovation 6%
• Government 5%
• Design Methodology 4%