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ANWB automates and improves service personnel dispatching
Peter Van Huigenbosch
,
Joris Van De Klundert
, Laurens Wormer
Research output
:
Contribution to journal
›
Article
›
peer-review
1
Scopus citations
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Keyphrases
Automobile
33%
Business Process Re-engineering
33%
Customer Satisfaction
33%
Dutch
66%
Information Operations
33%
Information Technology Research
33%
Large Business
33%
Large Markets
33%
Market Share
33%
Market Value
33%
Operation Research Methods
33%
Operational Efficiency
33%
Operational Planning
33%
Operational Planning Decisions
33%
Planners
66%
Planning Process
100%
Reengineering Project
33%
Roadside
33%
Roadside Assistance
33%
Royal
33%
Satisfaction Ratings
33%
Service Operations
33%
Service Personnel
100%
Service Request
33%
INIS
automobiles
25%
business
25%
efficiency
25%
environment
25%
information
25%
levels
25%
market
75%
market shares
25%
operation
25%
operations research
25%
performance
25%
personnel
100%
planning
100%
prices
25%
Computer Science
Business Process Re-Engineering
33%
Customer Satisfaction
33%
Information Technology
33%
Operations Research
33%
Planning Process
100%
Reengineering Project
33%
Roadside Assistance
33%
Satisfaction Rating
33%
Service Personnel
100%
Service Request
33%
System Analysis
33%
Social Sciences
Dutch
66%
Information Technology
33%
Managers
66%
Market Price
33%
Market Share
33%
Operations Research
33%
Planning Process
100%
Service Operations
33%