Antecedents of consumer brand loyalty in the Australian wine industry

Constanza Bianchi, Judy Drennan, Bill Proud

Research output: Contribution to journalArticlepeer-review

17 Scopus citations

Abstract

The wine industry has become fiercely competitive worldwide and as a result, consumers are increasingly exposed to a wider range of wines in retail outlets. This expanding consumer choice means that there is a need for Australian wineries to develop and build consumer loyalty toward their brands. This paper aims to empirically examine the factors influencing consumer loyalty to wine brands. Using data from Australian wine consumers, the authors empirically test a model of antecedents of wine brand loyalty. The model considers wine brand trust, wine brand satisfaction, wine knowledge, and wine experience. Hypotheses were tested with structural equation modeling. The findings of this study show that wine knowledge and wine experience affect wine brand loyalty indirectly through wine brand trust and wine brand satisfaction. In addition, it is demonstrated that consumer satisfaction with a wine brand is the strongest driver of wine brand loyalty. The result of this study has value for Australian wineries, wine retailers, and wine marketers.

Original languageEnglish
Pages (from-to)91-104
Number of pages14
JournalJournal of Wine Research
Volume25
Issue number2
DOIs
StatePublished - Apr 2014

Keywords

  • Australia
  • brand
  • satisfaction
  • trust
  • wine

Fingerprint

Dive into the research topics of 'Antecedents of consumer brand loyalty in the Australian wine industry'. Together they form a unique fingerprint.

Cite this