A note on a queueing optimization problem

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Van Ackere and Ninios (VN) used discrete-event simulation to determine the optimal strategies for a monopolist who operates a single-server facility and uses advertising to attract customers. Their model was based upon an M/EJ1/K queue. In this paper, we re-analyze their model using queueing theory and numerical optimization. Our results allow the optimal strategies to be characterized more precisely, and this leads to a reassessment and modification of the conclusions reached by VN.

Original languageEnglish
Pages (from-to)463-467
Number of pages5
JournalJournal of the Operational Research Society
Issue number3
StatePublished - Mar 1996
Externally publishedYes


  • Optimization
  • Queueing
  • Simulation


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